FAQs About VoIP Phones

VoIP phones utilize IP technology to convert analog calls into data, allowing users to make and receive calls over the internet. Comprehending this can sometimes become difficult for new users, with the terminology often standing in the way. The following guide lists answers to the most common VoIP questions.

How Does VoIP Work?

VoIP technology first converts the voice from an analog signal to a digital signal. This allows data to be sent over the internet, where it is converted back to an analog signal, allowing the end-user to receive the voice data.

What Features Does VoIP Provide?

A few features that you can expect from VoIP include online faxing, conference calls, voicemail to email, on-demand call recording and email, and voice and SMS tools. If you are interested in services like call waiting or call forwarding, VoIP also makes it possible to access these services. Businesses can also enjoy customer relationship management tools and productivity tools that minimize the overall operation costs.

How to Choose the Best VoIP Provider?

Due to the influx of VoIP companies on the market, identifying a suitable provider will require you to look for the cost offered and the types of services you will get. High prices do not always equate to quality products, so getting an overview of the services provided will often prove worthwhile. Ensure that your provider offers an ideal package that supports your business needs. In addition to this, check for the coverage area to get the most out of your calling needs.

What Are the Benefits of Using VoIP Systems?

The first benefit of using VoIP is the cost savings it comes with. Since numerous systems rely on monthly subscriptions, costs are lowered significantly, reducing utility and operational costs. Users can also enjoy mobile VoIP numbers not restricted to one area, making it possible to access the VoIP from any location. Lastly, there is the variety of features offered, allowing users to get more for a fraction of the cost.

Can VoIP Be Adjusted to My Business's Growing Needs?

VoIP systems are easy to upgrade, allowing businesses with high growth to improve their phone systems. Depending on your scalability, you can easily switch to unlimited call features, with multiple business locations also supported. All this is possible without infrastructure upgrades, eliminating any additional costs that you would typically incur.

Do I Need a Special Connection For VoIP?

VoIP utilizes a broadband internet connection, meaning you will likely need to subscribe to a broadband service. Bandwidths that offer connection speeds of up to 100kbps will be the most efficient, as these will make your upload and download times faster, enabling seamless communication.

What Is a Virtual Number, and Do I Need One?

A virtual number is a secondary phone number that connects to your primary number. Working with clients or callers who prefer using your local number will reduce their call charges, making it possible to keep up with your communication needs.

What Is Hosted PBX?

Hosted PBX refers to a cloud-based VoIP system where the VoIP hardware is hosted offsite by an operator. This eliminates hardware charges that often come with management and software upgrades. It allows you to hand over your technical support needs to experts trained to handle such issues without hiring extra IT support.

What Happens When I Lose Power?

If you lose power at your premises, your connection will likely be interrupted. Getting a backup UPS will allow you to avoid such an inconvenience, making it possible to power your VoIP connection for an extended time. This will especially come in handy for locations experiencing frequent local outages.

Does VoIP Have an Auto Attendant Feature?

VoIP systems also come with an auto-attendant feature that can be customized to your business. This feature acts as an automated attendant that transfers calls and messages to the correct department. This will come in handy for companies looking to save on time, as this feature can help limit unwanted transfers that may fill up your call center. Since it operates 24/7, customers are assured of timely responses to any queries they may face.

If you are looking to upgrade your system to VoIP, the above guide will help you understand the basics of your new cloud setup. A few items to consider are the benefits that VoIP offers and the best tips for selecting your VoIP provider.